Delivery, Shipping, Return Policy Help

Delivery

Free delivery of wines & spirits for a minimum of  Five Thousand  Pesos (5000.00) within the Metro Manila Area. Fixed fee of P500 for under  5000 purchases.within Metro Manila

For Provincial orders. please email orders@forthtay.com for details

All orders will be delivered within 2 - 3 working days upon receipt of purchase orders.

For orders below the minimum, we will be pleased to accommodate the order, though delivery will be dependent on the scheduled deliveries near your area. Warehouse pick up is also  an option. 

Delivery schedule: Mondays to Fridays and Saturday ( for peak season and bulk orders) except public holidays.

Delivery direct to your doorstep.

Shipping

 

We also have branches in Boracay, Cebu & Davao.

Returns

Pursuant to DTI’s policy, the client is entitled to exchange a defective product.

  1. Item(s) must be in marketable condition. Complete with undamaged  box / packaging material
  2. See below for allowable number of days for return including the shipping period
    • Allowable period for Metro Manila is 10 days

The items must be shipped back within 24hrs from the date of notification thru email / phone call / sms notification.

Non Returnable

Shipping and handling cost incurred are non refundable.

Exchange can be only made with the bottle with higher value.

Shipping and handling cost involved in exchanging/ returning and sending back of the item will be borne by the customer.

Please contact our Customer Service Team at tel. (632) 828 1067 Monday to Friday 9:00 a.m. to 5:00 p.m. or email enquiries@forthtay.com

Refunds

Refunds cannot be made for returned items. They can be only replaced by items of a similar amount or higher.

Defective and Damaged Items

Item(s) delivered with defect(s) must be reported immediately within 24 hrs upon receipt of the item(s).

Item(s) returned that is described as damaged or defective will be defective will be tested and inspected .

If found defective or damaged, Forth & Tay will replace them an d pay for the appropriate shipping cost.